Put the claim on the canvas. Then test it.
A repeatable path from what the team believes to what the evidence can support.

Step one

Write the hypothesis
State what the team thinks is true before anyone starts collecting proof. The claim stays visible as the investigation changes.
Step two

Attach the evidence
Add interview notes, funnel numbers, support tickets, and links. Connect each observation to the claim it supports or contradicts. The evidence that disagrees stays visible.
Step three

Close the question. Keep the case.
Record the verdict with the evidence still attached. When the question comes back, reopen the project instead of rebuilding the reasoning from memory.
Close the question. Keep the case.
The claim is visible. The evidence is attached. The verdict has somewhere to live.